SDXD: Confessions of a Research Participant

Past Events SDXD: Confessions of a Research Participant Kristine Angell, Organizer, Researcher Wednesday, March 23, 2016 Many of us perform user research but not a [...]

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Service Design

Did you enjoy grocery shopping last week? Did that little old lady run you over with her cart? DId they put your eggs at the bottom of the bag?Service design is the answer to these and other issues people have when shopping, when you're on hold wi...

Toolkit for the Service Designer in you

Great toolkit for the Service Designer in you

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What an experience

By car or by foot, entering the US from Tijuana is a drawn out affair.

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Aging and Cognition

I'm currently doing research to discover how aging and cognition affect the design of services. While there are several ongoing projects (Southwick Circle, UK; Ruby's Bequest) there seems to be no substantially related research available. For thos...

Service Design Conference

The next IA Conference in Cologne is on Service Design.

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