Standing Out

Whenever I travel to a new place, as I did this past weekend, I'm always struck by how the community communicates its personality, values, and history. These virtues present themselves through their highway system, buildings, and housing. Through ...

Categories: Observed|Tags: , , , , |

Bad User Experiences

I started the day with no internet service. With that one small glitch my plans for the day were delayed but thankfully not fully thwarted. I readjusted my schedule to include a service call to my provider. This led to Poor User Experience Number ...

Categories: Observed, Service Design|Tags: , , , , |