At Hopscotch we develop unique opportunities to collaborate with your audience on the topics that matter most to you right now. A colleague turned to us for help designing a workshop in the Philippines. Hi! I'm currently working with the Philippine government on a social housing program, in which we'd like to run a workshop
You've got a research study coming up. Your client has bought into the process and wants their entire team to participate. With 6 in-homes and a team of 2 adding 1-2 extra people to the professional team isn't an issue. However, when the research team explodes to 3-5 clients you start to loose control of
311 Systems have been in existence for almost 20 years (1996). The number of cities taking on 311 is a slow trickle, stymied by a lack of funding and few off the shelf options. In an effort to understand where we are now Hopscotch Labs has analyzed reports and articles, and anecdotal first hand implementation experiences.
What can you learn from government leaders? What are tangible outcomes to a conference that boasts speakers from US cities? Code for America has created a great opportunity for cities, vendors and volunteers to come together to learn from each other and share real opportunities to improve our own cities and processes. Below are the
Did you enjoy grocery shopping last week? Did that little old lady run you over with her cart? DId they put your eggs at the bottom of the bag?Service design is the answer to these and other issues people have when shopping, when you're on hold wi...
My team and I reviewed Revelation, dScout and Qualvu. Three remote research tools that prompts participants to post comments, photos and videos. Revelation_PlatformReview
Looking for design frameworks and service design tools? Take a look at: http://www.servicedesigntools.org
The folks over at http://www.service-innovation.org have developed a new book from their AT ONE framework. To read more follow the link above to their website and blog.