Creating opportunities to collaborate

At Hopscotch we develop unique opportunities to collaborate with your audience on the topics that matter most to you right now. A colleague turned to [...]

Categories: Insights, Research, Service Design, Tools|Tags: , , |

The size of your team

You've got a research study coming up. Your client has bought into the process and wants their entire team to participate. With 6 in-homes and [...]

Categories: Insights, Research, Tools|Tags: , , |

311 Systems

311 Systems have been in existence for almost 20 years (1996). The number of cities taking on 311 is a slow trickle, stymied by a [...]

Categories: Research, Tools|Tags: , , |

Code for America Summit 2015

What can you learn from government leaders? What are tangible outcomes to a conference that boasts speakers from US cities? Code for America has created [...]

Categories: Event, Observed, Tools|

Service Design

Did you enjoy grocery shopping last week? Did that little old lady run you over with her cart? DId they put your eggs at the bottom of the bag?Service design is the answer to these and other issues people have when shopping, when you're on hold wi...

Lifelogging: Capture your life all the time

Categories: Tools|Tags: , , |

Revelation for Remote Research

My team and I reviewed Revelation, dScout and Qualvu. Three remote research tools that prompts participants to post comments, photos and videos. Revelation_PlatformReview

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Service Design Research

Categories: 2014, Service Design, Tools|

Service Design Tools

Looking for design frameworks and service design tools? Take a look at:

Categories: 2014, Service Design, Tools|Tags: |

At One, a new service framework

The folks over at have developed a new book from their AT ONE framework. To read more follow the link above to their website and blog.

Categories: 2014, Service Design, Tools|