At Hopscotch we develop unique opportunities to collaborate with your audience on the topics that matter most to you right now. A colleague turned to us for help designing a workshop in the Philippines. Hi! I'm currently working with the Philippine government on a social housing program, in which we'd like to run a workshop
Developing the right name for the job. Whether renaming an American institution or the next widget that your team builds the process is the same: research, analyze, frame, co-create, narrow and validate. Hopscotch Lab's works with its clients to develop a brand platform from which their products and services can thrive. Research + Analysis: to
Hopscotch Labs spent the last year (2015) understanding what residents want and expect from the City of San Diego's website experience. The resulting strategy and execution were tested multiple times with residents to insure that it was on target with the initial research, and that the experience of the new identity and new site was
Did you enjoy grocery shopping last week? Did that little old lady run you over with her cart? DId they put your eggs at the bottom of the bag?Service design is the answer to these and other issues people have when shopping, when you're on hold wi...
Environment matters. They say that the door to your home can tell you a lot about the people who live there. I believe that environments can change your mood, set an example for code of conduct, create expectations. Each environment that we inhabit gives us clues about the ways in which we need to behave
Anti-Violence Neighborhood Campaign, Cure Violence (previously CeaseFire Chicago) [metaslider id=174650670] Project Goal: CeaseFire is a leader in preventing violence between individuals. They needed a strategy to change the thinking about the social norms and behaviors that perpetuate the transmission of violence at the individual and community level. Outcome: A service platform based on four key
Looking for design frameworks and service design tools? Take a look at: http://www.servicedesigntools.org
The folks over at http://www.service-innovation.org have developed a new book from their AT ONE framework. To read more follow the link above to their website and blog.