Past Events

SDXD: Confessions of a Research Participant

Kristine Angell, Organizer, Researcher
Wednesday, March 23, 2016

Many of us perform user research but not a lot of us get to BE user research. This panel explored the participant and researcher perspective. In January, several SDXD members participated in experience research for the San Diego International Airport’s new Rental Car Center, testing a brand new building and major changes to the airport arrival experience. SDXD members discussed what it was like to be research participants—from recruitment to performing the tasks, to bringing their experience back to work.