I’m currently doing research to discover how aging and cognition affect the design of services. While there are several ongoing projects (Southwick Circle, UK; Ruby’s Bequest) there seems to be no substantially related research available.

For those of you interested in the topic, here are a couple of the links.:

http://www.rubysbequest.org/

http://www.participle.net/projects/ or

http://www.southwarkcircle.org.uk/

Tools Available:

http://www.servicedesigntools.org/

http://www.servicedesignresearch.com/