Over the last several months I've gotten very involved in the Service Design Network (service-design-network.org). It's given me a new perspective on my own practice and building commitment in audiences. Then, last night, I started a new business class at IIT's Stuart School of Business, Organizational Management, and learn that a full half of the class will be focused on service design and managing service institutions. It makes me much more excited to read the material and go through this class.