City of San Diego 211 Reporting App
Refocusing the team on the users’ experience eliminated the project challenges and got it back on track.
Hopscotch Labs was called in 3 weeks prior to the expected launch of the City of San Diego’s new Reporting App, Get it Done! The project was behind schedule, and the team was afraid the challenges would make them not able to launch at all.
After a design and heuristic review, Hopscotch led the team through several simple exercises to make sure that the user journey was well defined, and that the technology supported that journey and the decisions in the wireframes.
Hopscotch was able, in two weeks, to turn a disaster into a win. We helped the design and coding team find the assets they needed; and refined the process flow and feature options available to users.
Since launch, the City has received over 40,000 reports from residents.
Client: City of San Diego
- Journey Mapping
- Heuristic Review
- Co-creation Workshop
- Naming Exercises