User Experience Reset:
211 Reporting App for the City of San Diego
Refocused the team on the user’s experience, eliminated project challenges and got the app back on track.
Hopscotch Labs was called in 3 weeks prior to the expected launch of the City of San Diego’s new Reporting App, Get it Done! Why? The project was behind schedule, and the team was afraid the challenges would make them unable to launch at all. After a design and heuristic review, Hopscotch led the team through several exercises to make sure that the:
User journey was well defined
Technology would support that journey
New decisions were reflected in the wireframes
In just two weeks, Hopscotch turn a disaster into a win.
We directed the coding team to the assets they needed, refined the process flow, and developed the right feature options available to users.
Since launch, the City has received over 40,000 reports from residents.
Client: City of San Diego
- Journey Mapping
- Heuristic Review
- Co-creation Workshop
- Naming Exercises